Terms & Policies of Service (Privacy Policy) on Mytrip Nigeria

TERMS OF SERVICE & POLICIES

BUS
1. ROLE OF MYTRIP.NG
  1. Mytrip.ng only provides a technology platform that connects intending travellers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Mytrip.ng also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
  2. Mytrip.ng acts as a facilitator connecting intending customers to bus operators offering sale of tickets. Accordingly, the contract of sale of services on the App/Website/Bot/Other Platforms is strictly a bipartite contract between the User and the bus operator listed on the App/Website/Bot/Other Platforms.
  3. The bus ticket booking voucher which Mytrip.ng issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
  4. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Mytrip.ng has no control over such information provided by the bus operator.
2. LIMITATION OF LIABILITY OF MYTRIP.NG In its role as a technology platform to facilitate transactions between the bus operators and the Users, Mytrip.ng shall not be responsible for the operations of the bus operator including, but not limited to the following:
  1. Timely departure or arrival of the bus;
  2. The conduct of bus operator's employees, representatives or agents;
  3. The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
  4. Cancellation of the trip due to any reasons;
  5. Loss or damage of the baggage of the customer;
  6. The bus operator changing a customer's seat for any reason whatsoever;
  7. Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Mytrip.ng or the User;
  8. Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
3. RESPONSIBILITIES OF THE USERS
  1. Users are advised to call Mytrip.ng or the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
  2. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like NIN card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
  3. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
  4. All tickets issued shall be non-transferable.
4. CANCELLATION OF TICKET
  1. Cancellation of tickets can be done by calling on the customer care number;
  2. Cancelations are made possible from operators and not Mytrip.ng
  3. Any cancellation is subject to such cancellation charges as mentioned on the ticket.
  4. Cancelations are only possible 24 hours before a trip.
  5. User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
REFUNDS
1. Users are eligible for possible refunds if request from such a user is received at least 24 hours before the departure time.
2. User acknowledges that Mytrip.ng shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of Mytrip.ng. In such events the User shall directly approach the service provider for any claims.
3. User acknowledges that Mytrip.ng is only required to refund the service fee charged if Mytrip.ng or the operator is at falt or reason for the cancelation.
4. The User might also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the reservation, this depends on the operator’s feedback on refund request.
5. In case the User makes any changes and cancelation in their reservation, Mytrip.ng may not refund or pay compensation in any manner whatsoever if refund is not approved from the service provider.
1. PAYMENT FOR BOOKING AND ANY ADDITIONAL CHARGES
  1. FULL PAYMENT: Payment will be made in full amount to Mytrip.ng during the booking. Such total booking amount includes the main fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by Mytrip.ng.
  2. Expenses like toll charges, permit charges, extra package charge, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
  3. The excess Driver Bata wherever applicable has to be paid directly to the driver.
USER’S RESPONSIBILITY
1. The bus operator shall solely be liable for compliance of all laws including but not limited to all applicable regulations, guidelines or directions enacted or issued by the Federal/State Government or relevant State Governments. Any prosecution arising out of the contravention of such laws, rules, regulations, guidelines including directives on fare control from respective regulators or directions including but not limited to fines or penalties shall be borne by the bus operator. The User agrees to take up any grievance resulting from cancellation or any deficiency in services due to any action of the enforcement agencies arising with the bus operator.
2. Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
3. If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
4. The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Mytrip.ng. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Federal Government, State Government, LGA Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
5. The services are provided on an "as is" and "as available" basis. Mytrip.ng may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Mytrip.ng expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Mytrip.ng or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
6. User also authorises Mytrip.ng’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
SECURITY AND ACCOUNT RELATED INFORMATION:
1. While registering on the App/Website/Bot/Other Platforms, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Mytrip.ng immediately in writing of any unauthorized use of their password or account or any other breach of security. Mytrip.ng will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else's account at any time.
2. User understands that any information that is provided to this Platform may be read or intercepted by others due to any breach of security at the User’s end.
3. Mytrip.ng keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., Mytrip.ng may at times verify certain information of its Users like their credit score, as and when required
4. Mytrip.ng adopts the best industry standard to secure the information as provided by the User. However, Mytrip.ng cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
5. The data of the User as available with Mytrip.ng may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
FEES AND PAYMENT
1. In addition to the cost of booking as charged by the Service Providers, Mytrip.ng reserves the right to charge certain fees in the nature of convenience fees or service fees. Mytrip.ng further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
2. In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Mytrip.ng shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Mytrip.ng. In cases where the short charge is claimed prior to the utilization of the booking, Mytrip.ng will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
3. Any increase in the price charged by Mytrip.ng on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
4. In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Mytrip.ng will process the refund of the booking amount paid by the User and intimate the User about the same. Mytrip.ng is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Mytrip.ng as the case may be.
5. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
6. The User agrees and understands that all payments shall only be made to bank accounts of Mytrip.ng. Mytrip.ng or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Mytrip.ng. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Mytrip.ng or to any personal account of any person, Mytrip.ng shall not be held liable for the same. User shall not hold any right to recover from Mytrip.ng any amount which is transferred by the User to any third party.
7. The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Mytrip.ng. The User shall immediately inform Mytrip.ng if such details are demanded by any of its agents’ employees or representatives. Mytrip.ng shall not be liable for any loss that the User incurs for sharing the aforesaid details.
8. Refunds, if any, on cancelled bookings will always be processed to the respective wallet, bank account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
9. Booking(s) made by the User through Mytrip.ng are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Mytrip.ng Wallet: Mytrip.ng may at its sole discretion, provide the facility to transact through an online Mytrip.ng wallet (“Wallet") to its registered users with the following features:
1. Wrongfully debited amounts due to failed ticket booking attempts may be refunded back to the Wallet balance.
2. The present form and format of the Wallet, issued by Mytrip.ng to its Customers, is modelled on a closed system prepaid payment instrument.
3. By choosing the option to maintain the Wallet with the Company, you agree to comply with the aforesaid terms and conditions.
4. The Company reserves the right to suspend/discontinue Wallet scheme to customers at any time, for any cause, including, but not limited to, for any violation of the Terms and Conditions mentioned herein by the Wallet user or to comply with any rules, regulations, orders, directions, notifications issued by any regulatory authority.
5. The Company makes no express or implied warranty, guarantee, representation or undertaking whatsoever regarding the Services, which are not expressly mentioned herein.
6. The Company may at its sole discretion change, by addition or deletion, these Terms and Conditions.
USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY Mytrip.ng
1. Mytrip.ng will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
2. Mytrip.ng may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
3. The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Mytrip.ng are:
  1. upon the request and authorization of the User;
  2. ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Nigerian Communications Commission (NCC).
4. The User will indemnify Mytrip.ng against all types of losses and damages incurred by Mytrip.ng due to any action taken by NCC, Access Providers (as per NCC regulations) or any other authority due to any erroneous complaint raised by the User on Mytrip.ng with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
INSURANCE
1. Unless explicitly provided by Mytrip.ng in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Mytrip.ng shall accept any claims arising out of such scenarios.
2. Insurance, if any provided as a part of the service or product by Mytrip.ng shall be as per the terms and conditions of the third-party insurance company. Mytrip.ng merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Mytrip.ng shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
FORCE MAJEURE
1. There can be exceptional circumstances where Mytrip.ng and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, route etc. or any other reason beyond the control of Mytrip.ng. If Mytrip.ng has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that Mytrip.ng being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
2. The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Mytrip.ng’s obligation shall be limited refunding the booking amount excluding payment fee if any, received from the customer. Such refund shall completely discharge Mytrip.ng from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
3. In no event shall Mytrip.ng and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the App/Website/Bot/Other Platforms or any other Sales Channel.
ADVERTISERS ON Mytrip.ng, AND LINKED App/Website/Bot/Other PlatformsS
1. The App/Website/Bot/Other Platforms may contain links to third party App/Website/Bot/Other Platforms. Mytrip.ng does not control such App/Website/Bot/Other Platforms and is not responsible for its contents. If a User accesses any third-party App/Website/Bot/Other Platforms, the same shall be done entirely at the User’s risk and Mytrip.ng shall assume no liability for the same.
2. Mytrip.ng is not responsible for any errors, omissions or representations on any of its pages, links or any linked App/Website/Bot/Other Platforms pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
3. Mytrip.ng does not endorse any advertisers on its App/Website/Bot/Other Platforms, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
4. The linked sites are not under the control of Mytrip.ng and hence Mytrip.ng is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Mytrip.ng is providing these links to the Users only as a convenience.
RIGHT TO REFUSE
1. Right to Refusal by Mytrip.ng:
  1. Mytrip.ng at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
  2. Mytrip.ng will not provide any service or share confirmed booking details till such time the complete consideration is received from the User
  3. In addition to other remedies and recourse available to Mytrip.ng under this User Agreement or under applicable law, Mytrip.ng may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the App/Website/Bot/Other Platforms if:
    1. The User is in breach of this User Agreement; or
    2. Mytrip.ng is unable to verify or authenticate any information provided by the User, or
    3. Mytrip.ng believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Mytrip.ng, or Mytrip.ng itself.
  4. Once a User has been suspended or terminated, such User shall not register or attempt to register with Mytrip.ng with different credentials, or use the App/Website/Bot/Other Platforms in any manner whatsoever until such User is reinstated by Mytrip.ng. Mytrip.ng may at any time in its sole discretion reinstate suspended users.
  5. If a User breaches this User Agreement, Mytrip.ng reserves the right to recover any amounts due to be paid by the User to Mytrip.ng, and to take appropriate legal action as it deems necessary.
  6. The User shall not write or send any content to Mytrip.ng which is, or communicate with Mytrip.ng using language or content which is:
    1. abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
    2. contrary to any applicable law;
    3. violates third parties' intellectual property rights;
    4. a spam; or
    5. in breach of any other part of these terms and conditions of use.
  7. If the User violates any of the aforesaid terms, Mytrip.ng shall be at liberty to take appropriate legal action against the User.
2. Right to Refusal by the Service Provider
  1. User agrees that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Mytrip.ng with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Mytrip.ng and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Mytrip.ng.
RIGHT TO CANCEL
1. The User expressly undertakes to provide Mytrip.ng with correct and valid information while making use of the App/Website/Bot/Other Platforms under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Mytrip.ng.
2. In case Mytrip.ng discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Mytrip.ng shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Mytrip.ng shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
3. If any judicial, quasi-judicial, investigation agency, government authority approaches Mytrip.ng to cancel any booking, Mytrip.ng will cancel the same without approaching the concerned User whose booking has been cancelled.
4. The User shall not hold Mytrip.ng responsible for any loss or damage arising out of measures taken by Mytrip.ng for safeguarding its own interest and that of its genuine customers. This would also include Mytrip.ng denying or cancelling any bookings on account of suspected fraud transactions.
FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
1. Mytrip.ng’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
2. Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
INDEMNIFICATION
1. The User agrees to indemnify, defend and hold harmless Mytrip.ng, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
2. The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and Mytrip.ng cannot be held responsible for the same.
COVID-19 RELATED TERMS & CONDITIONS
1. User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of Nigeria, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
  1. exhibiting any symptoms associated with COVID 19.
  2. refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
  3. suffering of any ailment making the User vulnerable to the virus
  4. posing a threat to the health and safety of others
2. In such cases Mytrip.ng will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by Mytrip.ng to the User subject to receipt of the same from the end service provider.
3. User further understands that due to the outbreak of COVID-19, the Federal Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel.
4. The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Federal Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, Mytrip.ng will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.
5. User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.
MISCELLANEOUS
1. SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
2. JURISDICTION: This Agreement is subject to interpretation as per the laws of Nigeria, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Abuja.
3. AMENDMENT TO THE USER AGREEMENT: Mytrip.ng reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
4. CONFIDENTIALITY: Any information which is specifically mentioned by Mytrip.ng as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
5. FEEDBACK FROM CUSTOMER: Mytrip.ng would like to know the feedback of the Users for improving its services. The User hereby authorizes Mytrip.ng to contact the User for their feedback on various services offered by Mytrip.ng. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to Mytrip.ng for specific exclusion at support@mytrip.ng.
6. PRIVACY POLICY: User shall also refer to Mytrip.ng’s Privacy Policy available on Mytrip.ng’s App/Website/Bot/Other Platforms which governs use of the App/Website/Bot/Other Platforms. By using the App/Website/Bot/Other Platforms, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by Mytrip.ng and its affiliates in accordance with the terms of the Privacy Policy.